News | | 06/09/2018

Reward Cloud Round Up

We move fast at Reward Cloud and we are constantly shipping new product. At the time of writing this we have put into production 72 releases. That is an average of 2.3 releases a week!

It can be hard to keep up with everything we have done and released, even for those of us who work here!

This felt to me like a really good reason to do a catch up of some of the changes that we have released this year to make sure you haven’t missed anything that is important to you and remind you of anything you may have missed.


The Big changes


US & Europe

There have been some really big projects that we have accomplished this year already. One of this biggest is a geographic one! We have successfully launched in the US and at the time of writing we have digital codes available from well over 200 retailers! On a similar vein, we have also been quietly increasing our European and Australian offering.

Physical

Everyone knows us for our digital capabilities. However we recognise that Physical is still a huge deal in the gift card industry and the problems that we have solved in digital are present in the physical world. This is why we have added to our offering, the ability to load and activate new cards and top-up existing cards in real-time. Loads are done in milliseconds, no more telling customers to wait for 2-4 days (who plans shopping that far in advance anyways?).

Wrappr


Search by Gift card number. For the times when a client request ID or processor reference is not available, we added the ability to find a gift card transaction by adding the gift card number into the search field!For PPS clients, we now display the serial number in the Processor ref field in Order History. This should make reconciliation much easier!Speed is always important and our Order History report was not meeting our standards, so we reworked it and it is now much faster and can cope with larger volumes of data!We have also made it much easier to get to the specific data you want by adding more filtering options like the "Transaction Type"General flow improvement, we listened to your feedback and made changes to allow you to add funds in a more intuitive way where you can list out your transfer values per float before adding to the basket.Are your funds running below your alert threshold? We have turned them red to make sure you don’t miss them. Because running out is not fun!If your fund transfer gets cancelled, you now get notified rather than being left hanging.

If your fund transfer gets cancelled, you now get notified rather than being left hanging. Are your funds running below your alert threshold? We have turned them red to make sure you don’t miss them. Because running out is not fun! Are your funds running below your alert threshold? We have turned them red to make sure you don’t miss them. Because running out is not fun!

Digital cards get bad press when it comes to being gifts or rewards with people saying they are not personal. However we all know that digital is great and really useful/convenient so we wanted to do something to help address that criticism. So we created Wrappr, which brings the delight and excitement of a wrapped physical gift into the digital arena!

New Brands

It is also worth pointing out that at the time of writing we have added over 30 new UK retailers to the platform!

Some of the smaller but still important changes


And while we were doing all the above, we have also made time to fit in lots of smaller but useful changes! Here is just a selection to remind you!

Order History changes

As one of the most heavily utilised pages in the Hub, it is an area that always attracts our attention when looking at improvements. Some of the things we have done this year are as follows:

  • Search by Gift card number. For the times when a client request ID or processor reference is not available, we added the ability to find a gift card transaction by adding the gift card number into the search field!
  • For PPS clients, we now display the serial number in the Processor ref field in Order History. This should make reconciliation much easier!
  • Speed is always important and our Order History report was not meeting our standards, so we reworked it and it is now much faster and can cope with larger volumes of data!
  • We have also made it much easier to get to the specific data you want by adding more filtering options like the "Transaction Type"

Transferring funds

An essential part of the whole process, we are always looking at ways to make this much easier. A good example was the Universal Float! Here are some of the changes so far:

  • General flow improvement, we listened to your feedback and made changes to allow you to add funds in a more intuitive way where you can list out your transfer values per float before adding to the basket.
  • Are your funds running below your alert threshold? We have turned them red to make sure you don’t miss them. Because running out is not fun!
  • If your fund transfer gets cancelled, you now get notified rather than being left hanging.

More information

A lot of queries and questions that we get fall into very similar categories. Rather than making you ask each time and wait for the answer, we are looking into what we can add into the Hubs so you can get what you need quicker. Here are some of the improvements this year:

  • Flash Sales - you all want to know when there are sales coming up so that you can plan ahead, so we have made this whole area of the Hub much clearer.
  • Our Brand and Partner lists are getting pretty large now, so we have added a search bar to Brand and Partner pages to help you find who you are looking for.
  • We get a lot of questions on which codes can be cancelled via the API. So we now show this information in the Brand overview section of the Partner Hub.

Security

We take security very seriously and it is something we are always monitoring and improving on (we will be talking more about this soon). Here are some of the changes we have made recently:

  • Password rules have been tightened.
  • We now disable a user if there are 5 failed attempts to login within 15 minutes
  • Google reCAPTCHA now appears on the login page if a user gets the password wrong

Service

We are very proud of the service we give our customers, but that doesn’t mean we are relaxing on this.

  • One of the ways we have looked to improve the service this year is to introduce a new chat service within the Hub to let you contact us more easily.
  • A huge effort this year has gone into our internal Management Hub. This enables us to query orders and product information for you in significantly less time than before. Really important as we didn’t want our service levels to drop as we scale and these changes ensure they won’t.

    Something from last year

    While we are looking back, I wanted to update you on one of the changes we made towards the end of last year. This was one of the most requested features we have ever had and as you hopefully know by now, feedback is very much listened to here. The change I am talking about is the Universal Float.


    We have been absolutely stunned by the impact of this feature. In comparing the number of times Partners had to make payments before its introduction to how many they make today, the reduction in effort ranges between 22% - a stunning 83% fewer transfers. We knew from the feedback that this was needed but I don’t think we could have anticipated its effect.


    Tell us what you need — we are always listening


    Everything we do is influenced by feedback from our customers and as you can see, we are committed to moving our Product forward and we move fast! So if you have an idea for an improvement or something you would like changed, please get in touch!